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At Daisy & Rosie, every arrangement is crafted with care and delivered fresh to your door. Due to the perishable nature of our products, we have a specific policy to ensure your satisfaction.

Fresh Flowers & Arrangements All fresh floral products are non-returnable once delivered. If your order arrives damaged, wilted, or does not meet our quality standards, please contact us within 2 hours of delivery with photos of the arrangement. We will assess each case individually and, at our discretion, offer a replacement arrangement or store credit.

Custom & Wedding Orders Custom arrangements and wedding orders are non-refundable once the design has been confirmed and production has begun. Cancellations made more than 7 days before the event date are eligible for a full refund. Cancellations within 7 days of the event will not be refunded.

Order Cancellations Standard orders may be cancelled for a full refund if cancelled at least 24 hours before the scheduled delivery date. Same-day orders cannot be cancelled once confirmed.

Damaged or Incorrect Orders If you receive the wrong item or your order is damaged in transit, contact us within 2 hours  Via WhatsApp at [70907030-70907040]. We will arrange a replacement at no additional cost.

Refund Processing Approved refunds will be processed within 5–7 business days to the original payment method.

Contact Us For any concerns